top of page
Harness Foods - Updated Logo 2026
Harness Foods - Dubai School Catering - Legal page header image

Legal

Business Registration Number: 916602

Terms & Conditions

Read More

Refund Policy

Read More

Privacy Policy

Read More

Terms & Conditions

Last updated: August 2024

​

Please read these terms and conditions carefully before using our website.

Harness Catering Services, a Sole Establishment registered in Dubai with professional license number 916602, operates the e-commerce website at https://www.harness-foods.com (or any future version of this site), including all related sub-domains, applications, services, and tools (collectively referred to as the "Website"). In these Terms of Use ("Terms"), "we," "us," and "our" refer to Harness Catering Services, while "you" refers to the user of the Website.

​

These Terms outline the conditions under which you may access, interact with, and make purchases through the Website (the "Services"). These Terms apply regardless of the device or technology you use to access the Website.

By using this Website, you agree to comply with these Terms and all applicable laws. If you disagree with any part of these Terms, your only option is to discontinue use of the Website.

​

PRIVACY
We take your privacy seriously and are committed to protecting your personal information. Any data you provide to us will be managed in accordance with our Privacy Policy, which explains what information we collect, how we use it, and your rights regarding your data. The Privacy Policy also contains our contact information if you have any questions or concerns.

​

PURCHASING PRODUCTS
The content on this Website is not a binding offer to sell products. Any orders you place through the Website are subject to our Terms of Sale, which are in addition to these Terms.

​

UNAUTHORIZED USE
You agree not to engage in activities that violate these Terms, including but not limited to:

  • Copying, reproducing, or reselling any part of the Website without permission;

  • Using automated tools or processes (e.g., bots, scrapers) to gather data from the Website;

  • Compromising the security of the Website or its networks;

  • Using the Website in a way that could damage, overload, or impair its functioning; and

  • Participating in any illegal activities through the Website, including but not limited to copyright infringement, trademark violation, or privacy breaches.

We reserve the right to suspend or terminate your access to the Website if we believe you have violated these Terms.

​

INDEMNIFICATION
You agree to indemnify and hold harmless Harness Catering Services, its affiliates, and their respective employees, officers, directors, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from your use of the Website, your violation of these Terms, or your infringement of any third-party rights.

​

LIMITATION OF LIABILITY
The Services are provided on an "as-is" and "as-available" basis. You use the Website at your own risk. To the fullest extent permitted by law, Harness Catering Services and its affiliates disclaim all warranties and are not liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of or inability to use the Website, including but not limited to data loss, business interruption, or any technical issues.

These limitations do not apply in cases of death or personal injury caused by our negligence, fraud, or any other liability that cannot be legally excluded or limited.

​

INTELLECTUAL PROPERTY
Unless otherwise stated, all content on the Website, including text, graphics, logos, images, and software, is owned, controlled, or licensed by us or our licensors and is protected by intellectual property laws. You are not granted any rights to use the content for commercial purposes without our explicit permission.

Accessing the Website does not give you any rights to our intellectual property or that of any third parties. Unauthorized use of any content on the Website is prohibited.

​

THIRD-PARTY LINKS
The Website may contain links to external sites for your convenience. We do not endorse or assume responsibility for the content, products, or services provided by these third-party sites. You should take precautions to protect your computer and personal information when accessing these sites.

We are not liable for any harm or damages that may arise from your use of third-party websites linked from the Website.

​

CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms, as well as the content on the Website, at any time without prior notice. Any changes will be posted on the Website and will take effect immediately.

Refund Policy

Last updated: August 2024


At Harness Catering Service, we strive to provide our customers with the highest quality of food and service. However, if you are not completely satisfied with your order, we offer the following policy regarding replacements, refunds, and cancellations:


1. ELIGIBILITY FOR REPLACEMENTS

  • Incorrect Orders: If you receive an order that does not match your original request, you are eligible for a replacement meal, not a refund.

  • Incomplete Orders: If items are missing from your order, we will either deliver the missing items or issue a refund for those items.

  • Quality Issues: If the food delivered is of poor quality or not up to our usual standards, please contact us within 24 hours of delivery to request a replacement meal or a refund, depending on the issue.


2. TIME FRAME FOR REQUESTS

  • Requests for replacements or refunds must be made within 24 hours of receiving your order. Requests made after this period may not be eligible for consideration.


3. CONDITIONS FOR REPLACEMENTS AND REFUNDS

  • Proof of Issue: We may require photos or other proof of the issue to process your request. This helps us improve our services and ensure that the problem is addressed.

  • Non-Refundable Items: Custom or special orders are non-refundable unless there is a significant issue with the quality or accuracy of the order.


4. EXCLUSIONS

  • Minor Issues: Slight variations in taste, temperature, or presentation due to delivery times are not eligible for replacements or refunds.

  • No-Show or Refused Delivery: If you do not show up for a scheduled pickup or refuse delivery, a replacement meal or refund will not be provided.


5. CANCELLATION POLICY: EVENTS

  • Harness Cancellation: In the extreme circumstance that Harness Catering Service cancels an event within 48 hours of the scheduled event, you will receive a full refund and may be eligible for a discount on your next order. The exclusion to this policy is in the case of an act of God (e.g., natural disasters, extreme weather conditions).

  • Client Cancellation: If the client cancels the event within 4 days (96 hours) of the scheduled date, they will be eligible for a full refund of their deposit. If the client cancels within this 4-day period, they will forfeit their deposit.

​

6. REFUND & CANCELLATION POLICY: SCHOOL PREORDERED MEALS

  • This is referring to cancellation of pre-ordered school meals at our primary schools. 

  • Ordering cutoff time: All orders must be placed and paid for through the Quicksell app before 8:00am on the day of delivery. Orders are only confirmed once you receive a confirmation text via WhatsApp.

  • Cancellation before 8:00am: Cancellations made before 8am are eligible for a full refund. Alternatively you may transfer your order to another day on the basis that the new order is of the same value as the previous cancellation. You may request a credit transfer by contacting us on +97150573596.

  • Cancellation before 8:00am: Due to our production plans, no refunds or credits will be issued for cancellations or no-shows after 8:00am on the delivery day.

 

7. REFUND PROCESS

  • Original Payment Method: Refunds will be processed through the original payment method used during the transaction. Please allow 5-10 business days for the refund to appear in your account.

  • Contact Information: For replacement, refund, or cancellation requests, please contact our customer service team at customerhelp@harnessfood.com with your order details and the reason for your request

​

8. LATE DELIVERY

  • In the event of a delayed delivery, we may offer a partial refund or a discount on your next order as compensation.

​​

9. CUSTOMER SATISIFACTION

  • Our goal is to ensure your satisfaction with every order. If you have any concerns or feedback, please do not hesitate to reach out to us.​​​

Privacy Policy

Last updated: August 19, 2024

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. .

INTERPRETATION AND DEFINITIONS

INTERPRETATION
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

DEFINITIONS
For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Harness catering services, Academic city - Dubai.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • Country refers to: United Arab Emirates

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Website refers to Harness Foods, accessible from https://www.harness-foods.com/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


COLLECTING AND USING YOUR PERSONAL DATA

TYPES OF DATA COLLECTED

PERSONAL DATA
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Usage Data


USAGE DATA
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

TRACKING TECHNOLOGIES AND COOKIES
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).


Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

    Type: Session Cookies

    Administered by: Us

    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.


For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

USE OF YOUR PERSONAL DATA

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend and manage Your requests to Us.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.


We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.

  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.


RETENTION OF YOUR PERSONAL DATA
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

TRANSFER OF YOUR PERSONAL DATA
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

DELETE YOUR PERSONAL DATA
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

DISCLOSURE OF YOUR PERSONAL DATA

BUSINESS TRANSACTIONS
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

LAW ENFORCEMENT
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

OTHER LEGAL REQUIREMENTS
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation

  • Protect and defend the rights or property of the Company

  • Prevent or investigate possible wrongdoing in connection with the Service

  • Protect the personal safety of Users of the Service or the public

  • Protect against legal liability


SECURITY OF YOUR PERSONAL DATA
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

CHILDREN'S POLICY
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from

OUR SERVERS
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

LINKS TO OTHER WEBSITES
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

CHANGES TO THIS PRIVACY POLICY
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US
If you have any questions about this Privacy Policy, You can contact us:

bottom of page